Terms of Service
Last updated: July 6, 2026
These Terms of Service ("Terms") govern your use of the website operated by Brownfield Media LLC ("Brownfield Media," "we," "us," or "our") and any consulting services we provide. By accessing this website or engaging our services, you agree to these Terms.
1. Services
Brownfield Media LLC provides marketing and business consulting services to e-commerce companies, including but not limited to: retention and email marketing strategy, paid media and creative strategy, analytics and reporting, and the design and build of marketing systems such as loyalty programs and conversion funnels.
All services are provided under a written scope of work agreed between Brownfield Media and the client before work begins. The scope of work defines the deliverables, timeline, and fees for each engagement.
2. Fees and Payment
Fees are quoted per engagement and set out in the applicable scope of work or invoice. Unless otherwise agreed in writing:
- Invoices are issued electronically and are payable within the period stated on the invoice.
- Payments are processed securely by Stripe. We do not store your full payment card details on our systems.
- All fees are stated in U.S. dollars.
3. Refunds and Cancellation
Because consulting work is delivered as professional services, fees for work already performed are non-refundable. If an engagement is cancelled by either party before completion:
- The client is responsible for fees covering work performed up to the effective date of cancellation.
- Any prepaid fees covering work not yet performed will be refunded on a pro-rata basis within 14 days of cancellation.
- Either party may cancel an ongoing engagement with written notice as specified in the applicable scope of work.
If you believe you have been billed in error, contact us at [email protected] and we will review and resolve the issue promptly.
4. Client Responsibilities
Clients agree to provide timely access to the accounts, data, and materials reasonably required to perform the services, and to designate a point of contact authorized to approve deliverables.
5. Intellectual Property
Upon full payment, deliverables created specifically for a client under a scope of work are owned by the client. Brownfield Media retains ownership of its pre-existing materials, methods, frameworks, and tools, and grants the client a license to use them as incorporated in the deliverables.
6. Confidentiality
Each party agrees to keep the other party's non-public business information confidential and to use it only for purposes of the engagement.
7. Disclaimer and Limitation of Liability
Services are provided on a professional-efforts basis. Brownfield Media does not guarantee specific business outcomes, revenue results, or advertising performance. To the maximum extent permitted by law, Brownfield Media's total liability arising out of any engagement is limited to the fees paid by the client for that engagement, and neither party is liable for indirect, incidental, or consequential damages.
8. Website Use
The content on this website is provided for general information only and does not constitute professional advice. You may not use this website for any unlawful purpose or attempt to interfere with its operation.
9. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in California.
10. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the website or services after changes take effect constitutes acceptance of the revised Terms.
11. Contact
Brownfield Media LLC
Northern California, United States
Email: [email protected]